Thank you for choosing to shop with us! We strive to provide fast, reliable shipping to ensure that your order arrives in a timely manner. Below is an overview of our shipping process.
Processing Time
All orders are processed within 1-2 business days (Monday through Friday). Orders placed on weekends or holidays will be processed on the next business day.
- Order Processing: Once your order is received, it will be processed and packed. You will receive an email notification when your order has been shipped, along with tracking information.
- Shipping Time: Shipping times vary depending on the destination and selected shipping method.
Shipping Methods and Rates
We ship via USPS (United States Postal Service). The available shipping methods are as follows:
- USPS First Class Mail: Typically delivered in 3-5 business days.
- USPS Priority Mail: Typically delivered in 1-3 business days.
- USPS Priority Mail Express: Next-day delivery (available for select locations).
Shipping rates are calculated at checkout based on the weight and destination of your order.
Shipping to PO Boxes and APO/FPO Addresses
We are happy to ship to PO Boxes, APO, and FPO addresses. Please note that delivery times to these addresses may vary, and USPS delivery standards will apply.
International Shipping
At this time, we only offer domestic shipping within the United States. We do not currently offer international shipping, but we hope to expand our shipping options in the future.
Shipping Delays
While we do our best to ensure timely deliveries, please note that shipping times provided by USPS are estimates and can vary due to unforeseen circumstances such as weather delays, holidays, or other factors. We are not responsible for shipping delays once the package is in transit with USPS.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your package on the USPS website.
Incorrect or Incomplete Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for delayed or lost shipments caused by an incorrect or incomplete address provided at checkout. If you realize there is an error in your shipping address, please contact us immediately at dubaichocolatehtx@gmail.com to update the information before the order is processed.
Lost or Stolen Packages
If your package is lost or stolen after it has been marked as delivered by USPS, please contact your local USPS office or USPS customer service at 1-800-275-8777. We are unable to refund or replace lost or stolen items once they are confirmed as delivered.
Shipping Insurance
For added peace of mind, you can opt for shipping insurance at checkout. This ensures that you are covered in case of damage, loss, or theft during transit. If you choose not to purchase insurance, we cannot be held responsible for any shipping-related issues.
Contact Us
If you have any questions about shipping or need assistance with your order, please feel free to contact us at:
📧 dubaichocolatehtx@gmail.com
📞 832-904-0074
Important Notes
- Once your package is handed over to USPS, we are no longer responsible for any delays, damage, or loss.